Terms of service

About these terms

This website is operated by HandmadeHearth (Pickerin Neil Christophe, 11 Burford Walk, Dunstable, LU5 5RX, United Kingdom). By using this website or placing an order, you agree to these terms.

Products and prices

We try to describe and photograph our products as accurately as possible. Small variations in colour, size and finish may occur, and colours can look different from one screen to another. All prices are shown in pounds sterling (GBP). We may change prices or withdraw products at any time, but changes will not affect orders already confirmed.

Orders

Your order is an offer to buy. A contract is formed when we send you a dispatch confirmation. We may refuse or cancel an order, for example if an item is out of stock or there is an error in the price or description, and in that case we will refund you in full.

Payment

Payment is taken at checkout using the payment methods shown there. You confirm that you are authorised to use the payment method you provide.

Delivery and returns

Delivery is covered by our Shipping Policy and returns by our Refund Policy, both of which form part of these terms.

Use of the website

You agree not to misuse the website, interfere with its operation, or use it for any unlawful purpose. All content on this site, including text, images and logos, belongs to us or our licensors and may not be reused without permission.

Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited under UK law. Subject to that, we are not liable for losses that were not foreseeable, or for business losses, as our products are sold for domestic and private use.

Your legal rights

As a consumer, you have legal rights in relation to goods that are faulty or not as described. Nothing in these terms affects those rights.

Governing law

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of the part of the United Kingdom where you live.

Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your order applies to that order.

Contact

Email: ayoubmg1998@gmail.com